ROX Hi-Tech Limited ("ROX Hi-Tech") is a leading IT systems integration and solutions provider, offering a comprehensive suite of technology services. These include ERP services, intelligent automation solutions, infrastructure services, network solutions, managed services, cloud and mobility solutions, and enterprise security and risk management.
ROX Hi-Tech is committed to the responsible, transparent, and lawful management of all Personal Information it collects, in full compliance with applicable privacy laws. This Privacy Policy outlines our approach to managing Personal Information provided by clients, suppliers, employees, job applicants, and other third parties.
This Policy applies to all ROX Hi-Tech entities and affiliated companies across the countries where we operate, subject to the relevant privacy laws of each jurisdiction.
1. What Personal Information Does ROX Hi-Tech Collect, and For What Purpose?
ROX Hi-Tech collects only the Personal Information necessary for its business functions and activities, using fair and lawful means. Information may be collected via access to ROX Hi-Tech websites or services, employment processes, correspondence with company representatives, the purchase of goods or services, online services, or marketing activities.
a) Information About Contractors and Suppliers
Names, contact details, and communication preferences
Sensitive information (e.g., medical details relevant to workplace health and safety), collected with consent
Feedback and performance-related information to maintain service quality
b) Information About Job Applicants
Names, contact information, curriculum vitae details, driver’s license or passport information
Referee details and employment suitability assessments
c) Information About Customers and Their Employees
Names, contact details, bank account and credit card information
Information used for:
- Billing and order fulfillment
- Customer communications and account management
- Technical support (e.g., account creation, password resets)
- Providing information about products and services
- Personalizing and streamlining the customer experience
- Conducting satisfaction surveys
- Tailoring services and products for continuous improvement
ROX Hi-Tech may also collect information from customers regarding their employees or customers (e.g., payroll information) to facilitate requested services.
2. Quality of Personal Information
ROX Hi-Tech takes reasonable steps to ensure that the Personal Information it collects, uses, or discloses is accurate, up-to-date, complete, and relevant. If inaccuracies are identified, ROX Hi-Tech will promptly update its records.
3. Data Security
ROX Hi-Tech implements robust measures to protect Personal Information from misuse, loss, unauthorized access, modification, or disclosure. Security systems, devices, storage solutions, and communication channels are continuously monitored, logged, and audited, including with third-party support where necessary.
Personal Information is securely stored, and our security systems are regularly reviewed and updated.
4. Access and Correction of Personal Information
Individuals may request access to, or correction of, their Personal Information by contacting ROX Hi-Tech (see contact details below).
Requests are generally processed free of charge, although a reasonable fee may apply for complex requests.
We aim to respond within 15 business days of receiving a written request.
5. Direct Marketing
ROX Hi-Tech engages in direct marketing activities in compliance with applicable laws. Individuals may opt out of receiving marketing communications at any time by contacting us using the details provided below.
6. Disclosure and Retention of Personal Information
ROX Hi-Tech may disclose Personal Information to:
Third-party suppliers, contractors, and service providers
Affiliated entities in other countries for service provision, including technical support
Regulatory authorities when required by law
We retain Personal Information only for as long as necessary to fulfil business purposes or comply with legal obligations. Thereafter, it is securely destroyed or de-identified.
7. International Data Transfers
ROX Hi-Tech may transfer Personal Information to servers or affiliated companies located overseas. We ensure compliance with applicable national laws regarding cross-border transfers, using lawful mechanisms such as standard contractual clauses or other safeguards to protect privacy rights.
8. Website Browsing and Cookies
When visiting ROX Hi-Tech websites, information such as IP address, access time, and pages visited may be logged. Cookies are used for:
Analytics
Website functionality
Personalizing content
You can manage cookie preferences through your browser settings. ROX Hi-Tech websites may contain links to third-party sites; we are not responsible for the privacy practices of these external websites.
9. Your Rights
Depending on applicable laws, individuals may have rights regarding their Personal Information, including:
The right to access, correct, or delete Personal Information
The right to restrict or object to processing
The right to data portability
The right to withdraw consent (where processing is based on consent)
To exercise these rights, please contact us using the details below.
10. Privacy Concerns and Contact Information
ROX Hi-Tech takes all privacy-related matters seriously. For questions, concerns, complaints, or to exercise your rights, please contact:
Email: contactus@rox.co.in
Subject Line: "Privacy Policy – ROX Hi-Tech"
Anonymous inquiries will be assessed on a case-by-case basis. If you are not satisfied with our response, you may contact the appropriate government authority in your jurisdiction.
11. Policy Updates
This Privacy Policy may be amended from time to time to reflect changes in laws, technology, or business practices. Updated versions will be posted on our website, and the latest effective date will be noted.